Booking Conditions
Reservations made are subject to availability and confirmation of payment.
To confirm the reservation, the guest must make the respective payment, in accordance with the provisions for each accommodation.
The values of the reservation rates, deposit, cleaning fee or others, are those announced at each moment at the page of each accommodation.
In all accommodations, a damage deposit is required to cover any damage caused to the property and/or condominium. The retention of the deposit amount will be made at check-in, when it is in person, or within 48 hours before the start of the reservation, via online, when an express check-in is carried out. No amount will be charged to guests, consisting of a retention that will not allow them to access these funds until the retention is canceled.
If there is no damage to the property during the stay, the deposit will be canceled after check-out using the same credit card, which will take place up to 7 days after check-out. If the property is not in the same condition, the amount of the deposit will be retained until payment of the damaged elements.
The reservation will be subject to cancellation if it is not possible to make an authorization withholding the amount of the deposit, so it is important that the guest makes sure that his credit card is valid and has sufficient funds. If it is not possible to retain the deposit, you will be notified by email or SMS and will have 12 hours to try to use another payment method. All prices include VAT at the legal rate in force.
Payment options
Payment for reservations can be made by American Express, Visa or MasterCard credit card.
Guests are also subject to the special rules available in each accommodation.
Pre-check-in
Upon completion of the reservation, the reservation holder will receive an with reservation’s confirmation and with important explanations about the accommodation and additional information
Guests will be asked to complete an Accommodation Bulletin which is of the utmost importance for the preparation of the stay.
The Accommodation Bulletin will request namely the time of arrival, the total number of people staying – so that we can provide the right amount of bed linen and bath towels – as well as mandatory information regarding foreign and border services.
Guests must indicate the exact number of people in the Accommodation Bulletin. The number of guests specified in the reservation cannot exceed the number of guests present at the accommodation. If the number of guests exceeds the limit, Mi Rentals reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid.
Mi Rentals cannot assume any responsibility for the incorrect or non-filling of the Accommodation Bulletin.
Any attempt to alter and/or violate the original information will invalidate the Accommodation Bulletin and will be subject to cancellation of the reservation.
Cancellation policy
After confirming the reservation, the following fees will apply in case of cancellation:
- The guest will pay 50% of the total amount of the reservation, in case of cancellation up to 30 days before check-in.
- The guest will pay 100% of the total amount of the reservation, in case of cancellation less than 30 days before the check-in date.
In the event of an overbooking situation (i.e., simultaneous reservations for the same accommodation), the Guest expressly acknowledges and agrees that Mi Rentals reserves the right to reallocate the reservation to alternative accommodation of the same category, ensuring that the quality of the accommodation provided is not inferior to that of the accommodation originally booked. Such reallocation shall be made at no additional cost to the Guest, who shall not be entitled to any further compensation on this basis.
Alternatively, Mi Rentals reserves the right to cancel the reservation. In such cases, all amounts paid by the Guest in respect of the reservation shall be fully refunded. The Guest shall not be entitled to any additional compensation from Mi Rentals arising from such cancellation.
Stay conditions
The reservation holder must be at least 18 years old and must stay in the accommodation booked for the entire stay. Guests under 18 can only be accommodated if accompanied by an adult who is the holder of the reservation.
The reservation holder must provide a valid address, a telephone contact and an email address.
No pets (of any race, size, or age) are allowed in any accommodation. Mi Rentals reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid if an animal is found inside.
Smoking is not permitted inside the accommodation.
Under the terms of article 45 no. 1 (a) of the Convention for the Application of the Schengen Agreement, the accommodation of foreign citizens must be communicated to the foreign and border services, thereby understanding all those who are not Portuguese nationals.
For the purposes of the preceding paragraph, all guests with foreign nationality must provide all information regarding their identification, up to the maximum period of the check-in date, through the Accommodation Bulletin.
Guests must notify Mi Rentals of any damage to the accommodation, contents, equipment, or accessories that occurs during their stay, even if the guest considers the damage to be regular wear and tear and not their fault. If the guest does not notify Mi Rentals of such damages, can be held responsible for them.
Additional servicess
Mi Rentals is not responsible for any services provided by external suppliers.
Check-in and Check-out
Upon check-in, identification documents of the person responsible for the reservation, as well as all foreign guests, will be requested for the purpose of confirming the information provided.
Unless otherwise agreed, the accommodation will be occupied on the check-in date between 4pm and 9pm.
In case of late check-in (after 9 pm); a fixed fee of €20 will be charged, which must be paid in cash upon check-in.
Check-out is until 10 am and all guests must leave the accommodation by the scheduled time. Guests are kindly requested to inform the desired check-out time so that a Mi Rentals team member can be present.
If Mi Rentals agrees for a self-check-out, the guest can leave the keys at the main table inside the accommodation and close the door. The guest should NOT leave the keys in the door lock.
If the guest refuses to leave, Mi Rentals reserves the right to enter the accommodation, remove their belongings, change the locks, and also take other measures that may be necessary. (The guest will be responsible for the costs of any such action).
Any changes to the dates and times of departure and entry must be confirmed by Mi Rentals. If there are delays, without notice and without confirmation from Mi Rentals will be charged the amount of the security deposit a fee corresponding to the one-night rate.
At check-in Mi Rentals will provide the keys, and guests should be careful not to lose or leave it inside the apartment. Guests must return all keys upon check-out.
If it is necessary to hire a locksmith service, the guest will be responsible for the total amount charged by the service provider.
The service provider fee is based on complexity, materials, time spent, and other variables.
Mi Rentals is not responsible for any item left inside the apartment after the guest’s departure. Any belongings found in the apartment can be returned on request. The guest is fully responsible for all expenses related to the process of returning their belongings.
Cleaning, sheets and towels
The accommodation will be cleaned prior to the Guest’s arrival. Mi Rentals’ standard service includes bed linen, a set of towels and a selection of basic toiletries for each booking.
Any toiletries and other complimentary amenities provided are intended as a welcome supply for the Guest’s arrival and initial use during the stay. These items are not intended to cover the Guest’s needs for the entire duration of the stay. Additional supplies can be purchased at nearby supermarkets.
Additional cleaning services and supplies, including linen and towel changes, are available for an additional fee, provided they are requested in advance, prior to check-in, and are subject to availability.
Guests must keep the accommodation as organized and clean as possible, delivering it at check-out in the best cleaning conditions so that Mi Rentals can receive the next guest.
Guests should not leave the trash inside the accommodation, next to the door of the same or outside the door of the building (when applicable) and should use the trash cans on the street intended for this purpose.
Equipment, furniture and accommodation items
If a device does not work, or if guests are unsure how to use any equipment in the accommodation, the guest should contact Mi Rentals.
Changes to the accommodation or its contents are not permitted.
All items found in the accommodation belong to the owner and should not be moved or removed from the property during the stay.
Maintenance and special requests
Any and all problems within the accommodation (e.g., electrical problems, equipment malfunction, water leaks) should be immediately reported to Mi Rentals by email or telephone.
While respecting guest privacy, Mi Rentals reserves the right to access accommodation at any time, if necessary, for inspections, reparations, and emergencies.
Baby cots can be requested in advance but are limited to availability at the moment.
Noise, Illegal Activity, Security
According to the law, the night rest period is between 10 pm and 8 am, so guests must remain silent.
Guests should not disturb the neighbors, namely when opening or closing the door of the accommodation or the door of the building where it is integrated (when applicable).
Reservations for illegal or immoral activities are not accepted.
The guest whose name is in the booking confirmation email will be responsible for the behavior of the entire group and agree so agrees to avoid all illegal activity.
Guests are not authorized to invade the owner’s privacy or publish something that may allow third parties to identify the property’s address or the identity of the owner (even if such information is already in the public domain).
Guests are solely responsible for their own safety during their stay with Mi Rentals. Guests should listen to any instruction or explanation provided by Mi Rentals upon check-in.
If a guest becomes aware of something during their stay that they believe is a health and safety risk, they should immediately inform Mi Rentals. When leaving the accommodation, guests must make sure that they leave the gas appliances turned off, the windows closed, the air conditioning, the central heating, and the lights off.
Responsibility
Mi Rentals service is legally limited to their accommodation and relationship with guests during the stay. Mi Rentals will not be liable for any occurrences outside the boundaries of the accommodation, such as cleaning and maintenance of the building, exterior noise, construction, neighbors, or any other matter not directly related to the accommodation itself.
Photos and descriptions of the accommodations are produced by Mi Rentals. Minor changes in accommodation can occur in relation to the photos on the site, without compromising their general condition or amenities.
Mi Rentals will not compensate guests, refund fees, or transfer guests to other accommodation based on their appearance or surroundings. It is the responsibility of the guests to ensure, before booking, that the area or neighborhood they choose to stay in is to their liking.
Mi Rentals is not responsible for any damages caused, directly or indirectly, that may occur during guests stay in the accommodation, such as personal injury, robbery, theft or criminal behavior, losses due to fire or misconduct, etc. The same applies in relation to any deficiencies in the supply of gas, electricity, water, telephone, or internet.
All robberies, thefts or any criminal behavior must be reported by guests immediately to Mi Rentals, as well as to the competent police or judicial authorities.
Mi Rentals is not responsible for potential delays, accidents, losses or changes in schedules or rates that are related to the services of our suppliers. Mi Rentals is not responsible for errors and/or omissions, false statements by third parties, disputes between a guest and a third party, or for the content of external links other than the one in which the booking was made.
In the event that guests do not comply with these terms and conditions, or in the event of misconduct on the part of guests, Mi Rentals reserves the right to require them to leave the accommodation without any compensation or reimbursement of the fees paid.
Legislation and fortuitous events
This agreement is concluded between guests and Mi Rentals, which is duly authorized to arrange the rental of the accommodation. This agreement gives guests permission to occupy the accommodation during the period and in the agreed terms.
Guests are not tenants of the accommodation and do not hold sole ownership of the accommodation. In the rare event that a reserved accommodation becomes unavailable due to damage caused by any circumstances not attributable to Mi Rentals, such as water or gas leaks, Mi Rentals will not be liable for the inconvenience caused, however, it will take all necessary steps to move the guest to accommodation with similar characteristics.
If guests do not accept the change, the total amount (excluding costs related to the days on which the apartment was used by the guest, if applicable) will be refunded, but neither the owner nor Mi Rentals will be liable to guests for any additional amount in connection with the cancellation of the reservation. Mi Rentals will not be responsible for the possible theft of objects left in the accommodation.
Amendments and Applicable Law
Mi Rentals reserves the right to update its terms and conditions at any time as necessary. It is responsibility of the parties that use Mi Rentals service to review these terms and conditions in the event of a change before making a reservation.
By agreeing to use the Mi Rentals service it is understood that the guest accepts any changes and that all parties will comply with those changes. These terms and conditions do not affect guests’ rights.
These terms and conditions are subject to Portuguese law. The Portuguese Courts have exclusive jurisdiction in case of legal action relating to any accommodation reservation with Mi Rentals.